Privacy policy

PRIVACY STATEMENT

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OVERVIEW

This Privacy Policy describes how Hookflex LLC dba QFlex ("QFlex," "we," "us," or "our") collects, uses, and shares information when you visit or make a purchase from getqflex.com (the "Site"). By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

SECTION 1 - WHAT INFORMATION DO WE COLLECT?

When you purchase something from our store, as part of the buying and selling process, we collect personal information you provide such as your name, address, phone number, email address, and payment details.

Additionally, when you browse our store, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser, device, and operating system.

We may also collect additional information through cookies, web beacons, and other tracking technologies. More details on this are provided in the Cookies section below.

SECTION 2 - HOW DO WE USE YOUR INFORMATION?

We use the information we collect in the following ways:
- To fulfill your orders, process payments, and provide customer support.
- To improve our products, services, and user experience.
- To communicate with you about your orders, promotions, and updates.
- To comply with applicable laws and regulations.
- For fraud prevention, security monitoring, and risk assessment.
- To personalize and enhance your shopping experience on our Site.

SECTION 3 - CONSENT

How do we get your consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent or provide you with an opportunity to opt out.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time by contacting us at info@getqflex.com.

SECTION 4 - DISCLOSURE OF INFORMATION

We may disclose your personal information if required by law, in the event of a business transaction such as a merger or acquisition, or if you violate our Terms of Service.

SECTION 5 - THIRD-PARTY SERVICES

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as payment processing, shipping, and analytics. These third parties have access to your personal information only to perform specific tasks and are obligated not to disclose or use it for any other purpose.

Additionally, third-party service providers such as payment gateways and other payment transaction processors have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. We recommend that you read their privacy policies to understand how they handle your personal information.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we implement generally accepted industry standards to protect your personal information.

SECTION 7 - COOKIES

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us analyze website traffic, remember your preferences, and optimize site performance. You may choose to disable cookies through your browser settings, though this may affect your ability to use some features of our Site.

SECTION 8 - AGE OF CONSENT

By using this Site, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this Site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon posting to the Site. If material changes are made, we will notify you here so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

SECTION 10 - CONTACT INFORMATION

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at info@getqflex.com.

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