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Refund Policy

Returns
Your purchase can be returned for refund or exchange within 30 days of purchase with valid receipt or proof of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it and must be returned in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)
  • Any item not in its original condition, or damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If a return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hong@getqflex.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hong@getqflex.com and send your item to: 3340 Johnson Ave San Louis Obispo California US 93401.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will learn that you returned their gift.

Shipping
To return your product, you should mail your product to: PO Box 4460 San Luis Obispo, California, US 93401

You will be responsible for paying for your own shipping costs for returning your item plus a $7 restocking fee. Shipping costs are non-refundable. If you receive a refund on an order shipped during a free shipping promotion period, the cost of outbound shipping to you will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.